Returns and Refunds Policy
We have developed this policy to ensure that you are fully informed about our refund and return methods and procedures. This policy applies to the country (Romania).
14-DAY RETURN POLICY
If you wish to return an item for a refund, please notify us via email at contact@bestsells.ro within 14 days of delivery. If you have found a defective product, please send us a photo of the damaged product. We will then send a courier to pick up the item for you. We cover the total costs of the case. We will send you a new item at no extra cost, and if you no longer need the item, we will refund the full order amount to the card you used for the purchase. If you ordered the wrong product and wish to exchange it, you will be responsible for the return shipping costs.
Return and refund conditions:
Sender address
BEST SELLS
Str DOICESTI 28 CAMERA NR.3, Voluntari, Ilfov, 077190
The product must not be used. As soon as we receive the product, we will refund the order amount to the card you used for the purchase.
RETURN PROCESS
To initiate a return, please contact us at contact@bestsells.ro or call (+40) 0737995392. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first submitting a return request will not be accepted.
DAMAGED OR INCORRECT PRODUCTS OR ISSUES
Please check your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate and resolve the issue. To return the product, you must contact us via email.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
EXCHANGES
We only exchange damaged products, incorrect items, wrong sizes, or defects. If you wish to exchange an item, please contact us at contact@bestsells.ro or call us at (+40) 0737995392.
ADDITIONAL COSTS
We do not charge restocking fees for returns.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Refund period:
It takes 5-7 business days for the customer to receive their money back. We will refund the money to the customer's card upon receipt of the goods.
Please note that we will refund the money to the customer's card immediately upon receipt of the goods. However, their bank usually takes 5 to 7 business days to process the refund and deposit it into the customer's credit card account.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please first check your bank account again. Please contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please let us know via email at contact@bestsells.ro or call us at (+40) 0737995392.
Address:
BEST SELLS
The company operates under the name BEST SELLS SRL, registered in Romania.
Registered office address: Str DOICESTI 28 CAMERA NR.3, Voluntari, Ilfov, 077190
Phone: (+40) 0737995392
E-mail: contact@bestsells.ro
Unique registration code: 50517721
Trade Register No: J2024020677004
IBAN: RO30BTRLRONCRT0688657601
NACE Code: 4791
Bank: BANCA TRANSILVANIA SA
For any questions, do not hesitate to contact us.
Best Sells guarantees that it will respond within 24 hours to any questions or special requests.
Phone and live chat support: Monday - Friday: 9:00 - 17:00
Sat - Closed
Sun - Closed