Service / Warranty - BEST SELLS
Phone: 0737995392
Warranty terms are in accordance with Government Ordinance 21, Law 449/2003, Government Ordinance 174/2008, Government Ordinance 140/2021 and Government Decision 448/2005. To make a warranty claim, the defective product must be presented with its identification details intact (serial number), together with the relevant accessories and copies of the sales invoice. Products received without these documents may be returned to the claimant/sender without the warranty claim being processed.
The warranty does not cover products with physical defects such as dents, cracks, chips, burnt or ruptured components/parts, etc.; damaged, removed or altered warranty labels or seals; products used under unsuitable conditions (incorrect power supply voltage, exposure to large temperature and pressure variations, screen burn-in, mechanical shocks, improper handling, use in conditions involving humidity, dust, harmful emissions or chemicals, password-protected software, additional security methods, cloud profile accounts (Google, Mi, Apple iCloud), etc.); incorrect settings or installations; faulty power sources; ungrounded outlets; ingress of liquids, metals or other substances into the equipment; mechanical or physical intervention on the products; connecting or disconnecting certain components while the equipment is operating; virus infections; incorrect BIOS rewriting or a password-protected BIOS, etc.; as well as products for which installation programs were used incorrectly or drivers or programs other than the original ones were used during installation. Installation or commissioning of products by unauthorized persons will void the warranty. Programs and information saved on storage media may be erased during servicing. We recommend making regular backups.
Documents required when submitting products for warranty service (original or copy):
- Proof of purchase
- A detailed description of the reported defect
Send the package to us via Sameday, with shipping paid by the recipient.
If necessary, pickup can be arranged for products sent in for warranty service, at the customer's request, provided the product can be collected from the address within 24-48 h.
Warranty procedure for customers outside the area:
The product to be sent in for warranty service must be packed together with all the accessories it came with.
Please write the reported defect inside the package.
Prepare the package with a label clearly marked WARRANTY and the sender's details (your name and address),
Recipient's details: 73 Galata Street, Ilfov, Voluntari
Phone: 0737995392
The warranty claim will be resolved within the maximum period provided by law (15 days) from the date the product arrives at our service center.