Delivery Policy
THIS SHIPPING POLICY IS EXCLUSIVELY FOR ORDERS IN ROMANIA.
Welcome to our online store! Here at BEST SELLS, we are committed to providing you with a perfect shopping experience, which includes clear and transparent shipping policies. Please take a few moments to review our shipping rules.
When placing an order, you will receive updates regarding its status and delivery details, along with the tracking number (via email) once the order has been shipped.
Processing time:
Processing time begins from the date the order is placed. It usually takes 1-2 business days (Monday to Friday) to process orders. Once processed, we proceed with shipping. Every effort is made to ship your order promptly. The order cut-off time is 15:00 (GMT+02:00) Eastern European Standard Time (Bucharest).
Delivery time:
Express Delivery: we usually deliver orders in 1-2 business days. (MONDAY – FRIDAY)* (during regular seasons)
Shipping costs:
Orders with free shipping when you spend more than 300 Lei*. For order prices below 300 Lei*, we charge 19.99 Lei
Our carriers
We use TAROM, Orange, and Digi Mobil for deliveries.
Tracking the order:
Once your order has been shipped, we will send you an email containing a tracking number and a link to the courier's website. If you do not receive this email, please do not hesitate to contact our customer service team. You can also track your order by calling our order support line at (+40) 0737995392 or by sending us an email at contact@bestsells.ro.
Failed delivery:
In the event that delivery fails for reasons attributable to the customer (such as providing an incorrect delivery address or unavailability to receive the package) or if the customer refuses to accept the delivery, the package will be returned to the sender (BEST SELLS) at the customer's expense. This expense includes any shipping costs incurred, which will be deducted from the total order amount to be refunded.
Changing the delivery address:
Once your order is in transit, we cannot change the delivery address. If you need to change the delivery location, please contact us within one day of placing the order at contact@bestsells.ro or call us at (+40) 0737995392.
Upon receiving your order:
Please carefully inspect the package and its contents upon receipt to ensure they are intact and complete before signing for the delivery. If you discover any damage or discrepancies, please refuse the delivery of the goods or sign for them as "Damaged," then contact us immediately.
Order cancellation:
We are sorry to hear that you wish to cancel your order! If your order has not yet been shipped, we will provide you with a full refund upon cancellation.
If your order has already been shipped, you will need to request a refund once you receive the order. Please refer to our return and refund policy for more information.
Gift wrapping:
Unfortunately, we currently do not offer gift wrapping services.
Public holidays:
Please note that we do not deliver on public holidays. Your package will be delivered on the next business day.
Sales Tax
bestsells.ro does not charge you additional taxes.
Delivery time exceeded:
If the delivery time has exceeded the estimated time, please contact us so that we can conduct an investigation.
For additional questions:
If you have any further questions, please do not hesitate to contact our customer service team at contact@bestsells.ro
Address:
BEST SELLS
The company operates under the name BEST SELLS SRL, registered in Romania.
Registered office address: Str DOICESTI 28 CAMERA NR.3, Voluntari, Ilfov, 077190
Phone: (+40) 0737995392
E-mail: contact@bestsells.ro
Unique registration code: 50517721
Trade Register No: J2024020677004
IBAN: RO30BTRLRONCRT0688657601
NACE Code: 4791
Bank: BANCA TRANSILVANIA SA
For any questions, do not hesitate to contact us.
Best Sells guarantees that it will respond within 24 hours to any questions or special requests.
Phone and live chat support: Monday - Friday: 9:00 - 17:00
Sat - Closed
Sun - Closed