Return Policy

Withdrawal from purchase

Products purchased remotely can be returned in accordance with G.E.O. 34/2014. The consumer has the right to notify the merchant in writing that they are withdrawing from the purchase, without penalties and without invoking a reason, within 14 days of receiving the product or, in the case of services, from the conclusion of the contract. The return of products shall be made at the customer's expense, within 14 days from the cancellation of the contract. It is recommended to use the same transport service used for receiving the products.

BEST SELLS S.R.L. will refund the order value as soon as possible after receiving the returned product.

Definition of a sales contract (art. 2, 5.): any contract under which the professional transfers or undertakes to transfer ownership of products to the consumer, and the consumer pays or undertakes to pay the price thereof, including any contract that has as its object both products and services.

The contract is concluded at the moment of issuance of the fiscal invoice and not at the time of placing the order or issuing the automatic confirmation of its receipt.

Art. 12 mentions that exercising the right of withdrawal ends the obligations of the contractual parties. The returned product must be in the same condition in which it was delivered (in the original packaging with all accessories, with intact labels and the documents that accompanied it). Products showing physical modifications, bumps, chips, scratches, shocks, signs of excessive use and/or unauthorized interventions, etc., are not accepted for return.

The provisions of G.E.O. 34/2014 apply only to the consumer defined as any natural person or group of natural persons constituted in associations as defined at art. 2 pt. 2 G.O. 21/1992 regarding consumer protection, republished, with subsequent amendments and completions.

The consumer is responsible only for the decrease in the value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics, and functioning of the products. In accordance with Directive 2011/83/EU, point (47) of the presentation: to establish the nature, characteristics, and manner of functioning of the goods, the consumer should handle and inspect them in the same way that they would be allowed to do in a store; for example, the consumer should only try on an item of clothing, not wear it.

Some products are marked with a seal applied by the manufacturer on the packaging. This seal is not mandatory; its presence is specific to the manufacturer. The presence of the seal is not mandatory to prove that the product is exactly in the form and condition in which it was released by the manufacturer. Damaging the seal does not bring any limitation to the right to withdraw from the contract.

BEST SELLS S.R.L. may refuse to collaborate with consumers who have abused the right to withdraw from a purchase. Notification of these consumers will be made prior to imposing restrictions on the sale of products or services.

Contract withdrawal procedure

Exercising the right of withdrawal

The consumer informs BEST SELLS S.R.L. regarding the decision to withdraw from the contract through one of the options: template form or an unequivocal statement made on a durable medium (paper, email, or fax). The consumer has 14 days from receiving the products to announce the withdrawal from the contract.

Obligations incumbent upon BEST SELLS S.R.L.

Full refund of the amounts received as payment, including delivery costs in cases where: the delivered product does not correspond to the specifications on the site, wrongly delivered product (except for the situation where the consumer explicitly chose a type of delivery other than standard delivery). The refund of amounts will be made using the same reasonably applicable payment methods (in case of cash on delivery payment, the refund will be made via transfer to a bank account unequivocally provided by the consumer).

Obligations incumbent upon the consumer

Products are handed over to BEST SELLS S.R.L. personally or handed over to an authorized person (designated courier) without unjustified delay and within a maximum of 14 days from announcing the decision to withdraw from the contract. The consumer bears the return costs. The consumer is responsible only for the decrease in the value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics, and functioning of the products.

Products excluded, without right of return

The following product categories cannot be returned unless they are sealed/box unopened/box shows no signs inside that it has been opened:

  • a. Software licenses;
  • b. Supply of products which are, after delivery, by their nature, inseparably mixed with other elements;
  • c. Consumables (accumulators, batteries, light bulbs, printer cartridges, etc.);
  • d. Products that cannot be returned for health protection or hygiene reasons (in-ear headphones and headsets);
  • e. Personal care products or used medical accessories: hair clippers, shavers, epilators, rotary brushes, dental care, thermometers, cosmetic care, etc.)
  • f. Cosmetic products that have a box and sealed foil at the time of sale, and perfumes.
  • g. Unsealed/used car maintenance & cosmetic products
  • h. Products made to the consumer's specifications or clearly personalized (warranty extensions, non-standard servers);
  • i. Services (transport fees or any other service listed in the Services category provided to the consumer);
  • j. Supply of digital content not delivered on a material support (software applications including games delivered via a download link and activation key).
  • k. Products brought into stock following a firm special order and advance payment cannot be returned.
  • l. If several products of the same kind were purchased and one wishes to return all products, only one of the products can be unsealed; the rest of the products can only be accepted if they are sealed.

These limitations apply according to G.E.O. 34/2014 art. 16.

Consumers who request the return of products in the case of contracts finalized at the place of business do not benefit from the right to withdraw from the contract according to the provisions of G.E.O. 34 of 2014.

Examples of products and product categories that may be subject to additional costs for bringing them back to conformity/initial state:

  • Products showing physical modifications, bumps, chips, scratches, mechanical shocks
  • Used home appliances or those with signs of wear
  • Kitchen and serving products
  • Printers/multifunction devices/fax machines with unsealed cartridges/toners
  • Ninebot and Segway products can be tested and verified in "Demo" mode. In case you have activated the unique product registration serial number via the Segway-Ninebot app, and you wish to return it within the legal term of 14 days according to G.O. 34/2014, this requires the replacement of hardware components that are significant in price, a situation that thus leads to the decrease of the product's value by values between 35-50% depending on the model. The seller will provide proof of the product's devaluation.
  • Solid State Drive (SSD) - depending on the degree of usage of the returned product, its value will be decreased by a percentage directly proportional to the “SSD Life-Left” (the utilization capacity - writing/rewriting remaining available on the unit out of its total). Users can view the SSD “Life-Left” with applications made available by various manufacturers (Kingston SSD Manager, Hard Disk Sentinel, ADATA SSD ToolBox, CrystalDiskInfo, Seagate SeaTools™ SSD, Western Digital SSD Dashboard). For each product, the maximum utilization capacity - writing/rewriting is specified.

Product returns

You can request a product return in the following cases:

  • The delivered product does not correspond to the specifications on the site. You can request its return for replacement or a full refund of the value (in case the product is no longer available).
  • Product non-functional in the first 48 hours (2 business days) from receipt. In case the purchased product was delivered non-functional or has manufacturing defects, it will be replaced with a functional product, following written notification within 48 hours from receiving the product.
  • Product in damaged package. For products whose packages show visible damage upon receipt by courier, we recommend that you refuse their receipt. For evidence, the package can be photographed and a report can be drawn up together with the courier company representative in which the state of the package at the time of delivery is mentioned. The risk of loss or damage to the products is transferred to you entirely at the moment you enter into physical possession of the product. Any subsequent complaint will not be taken into consideration. In case a carrier commissioned by the consumer is used, the risk is transferred at the moment of delivery of the products to the carrier.
  • Wrongly delivered products. In case a different product than the one ordered was delivered.

Return costs for the situations presented above (but not in the case of withdrawing from the purchase) are borne by our store.

Product returns can be made from Monday to Friday at the address specified below:

Address: Strada Galata, no. 73, Ilfov, Voluntari

Contact phone: 0737995392

Mention

In all the cases above, except for the one referring to defects during the warranty period, the products must be returned in the state they were received, preferably in the original packaging and mandatorily accompanied by all original accessories and documents. Damage to the products or putting them in a state that makes their resale impossible may generate costs for bringing them to conformity/initial state of up to 100% of the product's value.

Products that show physical defects such as: bumps, cracks, chips, burnt or exploded components/parts, etc., damaged, removed, or modified warranty labels or seals, products used in inadequate conditions (inappropriate supply voltages, exposure to large temperature and pressure variations, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, toxic fumes, or under the action of chemical substances, password-protected software, etc.), incorrect settings and installations, defective power supplies, outlets without grounding, penetration of liquids, metals, or other substances inside the equipment, mechanical or plastic intervention on the products, connecting or disconnecting certain components during equipment operation, viruses, incorrect BIOS rewrites or password-protected BIOS, etc., as well as products for whose installation the installers were used incorrectly or other drivers or programs than the original ones were used, are not subject to warranty/return. Installation or putting into operation of the products by unauthorized persons leads to the loss of the warranty/right of return.

ATTENTION!!! Packages shipped by courier without the "RETURN" mention written on the package or as an observation on the AWB will not be processed as returns!