Service / Warranty - BEST SELLS
Service / warranty contact:
contact@bestsells.ro
Phone: 0737995392
Warranty conditions are in accordance with G.O. 21, Law 449/2003, G.O. 174/2008, G.O. 140/2021 and G.D. 448/2005. When requesting a warranty claim, it is necessary to present the defective product with intact identification elements (serial number), together with the related accessories and copies of the tax invoice. If products arrive unaccompanied by these documents, they may be returned to the applicant/sender without the warranty claim being resolved.
Products showing physical defects such as: bumps, cracks, chips, burnt or burst components/parts, etc., damaged, removed or altered warranty labels or seals, products used under improper conditions (inappropriate supply voltages, exposure to large temperature and pressure variations, screen burn-in, mechanical shocks, incorrect handling, use of products in conditions of humidity, dust, exhaust fumes or under the action of chemical substances, password-protected software, additional security methods, cloud profile accounts (Google, Mi, Apple iCloud), etc.), incorrect settings and installations, defective power sources, ungrounded sockets, penetration of liquids, metals or other substances inside the equipment, mechanical or plastic intervention on the products, connecting or disconnecting certain components during equipment operation, viruses, incorrect BIOS rewrites or password-protected BIOS, etc., as well as products for which installation software was used incorrectly or drivers or programs other than the original ones were used, are not covered by the warranty. Installation or commissioning of products by unauthorized persons leads to loss of warranty. Programs and information saved on storage media may be deleted during service operations. We recommend periodic back-ups.
Documents required upon receipt of products under warranty (original or copy):
- Purchase invoice
- Detailed description of the claimed defect
The package is sent to us via Sameday with the shipping cost paid by the recipient.
If necessary, a pick-up can be performed for products sent for Warranty, at the customer's request, provided that the product can be collected from the address within 24-48 hours.
Warranty procedure for customers outside the city:
The product to be sent for warranty must be packed together with all the accessories it came with.
Inside the package, you must write down the claimed defect.
The package must be prepared with a label that clearly states WARRANTY, the sender's details (your name, address),
Recipient details: Strada Galata, no. 73, Ilfov, Voluntari
Phone: 0737995392
The warranty is resolved within the maximum period stipulated by law (15 days) from the date of entry into our service center.